We dispatch all orders via couriers or Royal Mail based on post code destination. In all cases a signature is required on delivery of your order. Should you request that a parcel is left without a signature, you waive all rights to make claims on failure to deliver, missing items or damaged goods.

Refer to Terms and Conditions at the bottom of the page for full delivery information.

We hope your shopping experience at Q Shop exceeds your expectation and that you will be delighted with your purchase. Should you wish to return a product purchased from www.qshop.co.uk, we will be happy to refund or exchange a product provided it is in fully resaleable condition.

Returns should be made within a reasonable time (usually 14 days) in original, undamaged packaging.* Please ensure you ask us for a returns number before returning goods, this way we can track your purchase back into our system. Please Note: Customers accept the responsibility for postage costs on returned goods.

To request a refund/returns number e-mail us using the "Contact us” page alternatively by telephone to 0845 519 3237.

Refer to Terms and Conditions at the bottom of the page for full returns information.